Refund and Returns Policy

Our Commitment

infantsupp is dedicated to providing high‑quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we offer a clear and fair return process.

Return Eligibility

To be eligible for a return, your order must meet all of the following conditions:

• The item is unopened, unused, and in its original packaging.
• You request the return within 30 days of the delivery date.
• You provide a proof of purchase (order number or receipt).

Return Process

Step 1 – Contact Us

Notify us of your intent to return the product by emailing [email protected] or calling +1 (512) 329-2659 329‑2659. Include your order number, the item(s) you wish to return, and the reason for the return.

Step 2 – Prepare the Package

Securely pack the item(s) in the original packaging, include the receipt, and attach the return authorization label we provide.

Step 3 – Ship the Return

Send the package to the following address:

3186 West Cedar Lane, Austin, Texas 78707, United States

You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refund Method

Once we receive and inspect the returned item, we will process the refund within 7 business days. Refunds are issued to the original payment method used for the purchase. Shipping charges are non‑refundable unless the return is a result of our mistake.

Non‑Refundable Items

The following items are not eligible for a refund or exchange:

• Gift cards or promotional vouchers.
• Personalized or custom‑made products.
• Products that have been used, altered, or damaged after delivery.

User Responsibilities

When initiating a return, you agree to:

• Provide accurate contact and order information.
• Package the product securely to prevent damage during transit.
• Comply with any applicable customs or import regulations for international returns.
• Notify infantsupp promptly of any issues with the received product.

Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]

Phone: +1 (512) 329-2659‑2659

Address: 3186 West Cedar Lane, Austin, Texas 78707, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Texas, United States. infantsupp reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.